| Shipping
Policies |
Welcoming our entire valuable customer.
We are committed to the aims of offering consistently exceptional
services to a standard as per our customer's expectations and contentment.
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Shipping Policies: |
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All descriptions
and sizes are approximate. Actual sizes, colors and styles may vary
from the product displayed in our catalog. Product Displayed are
representative of each item, but may not be of the actual item currently
available. In foremost case if the product that you have placed
wit us is not available with us, We will notify you before we process
your order. We will try to avail the product at the earliest or
represent you with the available that we have to your requirement.
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| Shipments: |
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Our products are
Hand made in Nepal with the use of all the authentic natural stone
painting and use of 24 Karate gold. All our shipment will be done
from Nepal. All our shipments are done through the courier service.
We have tied up with DHL as our shipping partner for strong service
commitment. All your Shipments are Fast, door to door world wide
delivery at your door step. The other methods of shipment can also
be provided to the customer requirement, only at the special purchase
or at special request. Please feel free to write to us, we will
facilitate our service to your convenient.
We are committed to deliver the goods ordered with
us within Three to Four Days of date of order placed with us on
non-public holiday with in 9 AM to 5 PM Nepali Standard time. We
will confirm the consignments of your order with the Airway Bill,
Tracking Number Provided by our Service provider with in the 24hrs
of order Date to track your shipment for secured and timely delivery. |
| Shipping Charges: |
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Shipping charges
are based on the destination and the weight of the product. We believe
in offering the quality service to our customer. The products you
have purchased are highly valued and greatly weight. Shipping and
handling charges are based on actual weight, size and method of
shipment. The shipment weight displayed in our catalog is including
your packaging. We charge your shipment on the actual weight and
destination to deliver not on the value of the product. We cover
the 50% of your shipping charge and you only make the payment on
the remaining 50% of the weight of the product. For your reference
please view the rate and destination that we deliver. If shipping
costs for your order are more than shown, we will contact you before
processing your order. Please contact us with special requests and
for more information.
Destination we deliver / Shipment Charges
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<%
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set rsc=conn.execute(sqls)
%>
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sqls="select count(*) from tblcountry_zone"
set rscnt=conn.execute(sqls)
cntrec=rscnt
num=0
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%>
| <%=rsc("title")%> |
<%
num=num+1
if num=2 then
response.write " "
num=0
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%>
| The shipping rates for
the above countries are listed as follows: |
|
<%
v1=getSettings("select_zone")
v2=getSettings("addInProduct")
v3=getSettings("fsc")
v4=getSettings("vat")
sqls="select weight, rate from tblrate where zoneid=" &v1 & " order by weight"
set rsz=conn.execute(sqls)
sqls="select count(*) from tblrate"
set rscnt=conn.execute(sqls)
cntrate=rscnt
%>
| Weight(kg) |
Rates($) |
Weight(kg) |
Rates($) |
<%
recs=0
do until rsz.eof%>
| <%=rsz("weight")%> |
<%
f1=rsz("rate")
f2=((csng(v3)*f1)/100)+f1 'adding fsc to the freight amount
freightamt=((csng(v4)*f2)/100)+f2 'adding vat to the freight amount where fsc os already included
b=(csng(v2)*freightamt)/100 'adding some percentage of the freight amount to the product
c=(csng(100-v2)*freightamt)/100 'remaining value of the freight amount
re=myweight(c)
%>
<%=myweight(c)%> |
<%
recs=recs+1
if recs=2 then
response.write " "
recs=0
end if
rsz.movenext
loop%>
|
| Terms & conditions for Shipment: |
We cover the 50%
of your shipping charge and you only make the payment on the remaining
50% of the total weight of the product.
Shipment cost is based upon the size and weight of orders, each
and every final destinations and mode of shipment. Orders up to
25 kg of any items can instantly shipped. To inquiry for large quantity
order please contact us at info@thamel.com
We have tied up with DHL as our Shipping partner. Shipment
can also be done as per your requirement through other service provider
through UPS or SKY NET. Large volume (bulk) order for resale will
be shipped by Air freight service (air Cargo, airport to airport
service) as per customers' requirement.
Our catalogue prices include all the additional documentation's
charge, custom clearance in Nepal, taxes, levies, packaging, local
transportation in Nepal, forwarding etc. |
| Packaging: |
|
Our products are
hand made in Nepal with the use of all the authentic natural stone
painting and use of 24 Karate gold. We take up most care to preserve
your order and handle your packaging of your order placed with us.
Procedure for thangka packaging is tunnel packing. The material
used for packaging is P.V.C Tube, which is anti rust and cannot
be bendable. Your order will be nicely folded and wrapped by lokta
paper or rice-paper to give the complete Nepali handicraft souvenir.
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| Wholesale Orders: |
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Discounted wholesale
prices can be availed to approved retail businesses and retail stores,
for only who are ready to resale the item purchased with us. The
rates shown in our catalog is only for retail. We would look forward
and more than happy to provide the special rates for business partners
who look to resale our products and have it accessed to their consumer
to their local at prompt. We guarantee to provide the rate to meet
your convenient. Special freight charge can also be provided for
the orders above 25kg.Please contact us at info@thamel.com for further
information. We will provide you the information according to your
requirement within 24 hrs of your query. |
| Insurance and Damages: |
|
We suggest our Customer
to have the shipments insurance covered for any shipments. All most
all the orders valued up to US $100 are covered by us. We recommend
Mandatory 1% of the total amount of the Goods for orders valued
above US $100 to cover your freight and coverage for any damage
and claims. In foremost, If you receive your product that has been
damaged during shipment, please contact us immediately. Secure ALL
packing materials and paperwork. If you notice external damage to
the package at the time of delivery, alert the delivery person at
that time, and, if possible, have them verify this damage in writing. |
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Brokerage and Claims: |
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For any damage or
claims has to be notified with in the 24hrs of Consignment. At our
Regional office with reference provided the Airway Bill Number and
Order ID. |
| Payment information: |
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We accepts all
major credit cards including American Express, Discover Card, MasterCard,
and Visa. If you prefer to send a check or a money order, please
send it to the following address:
Thamel Dot Com
1 12398 SW Center Street , Suit 133
Beaverton OR 97005
USA
Tel:1-503-542-7445
Fax: 1-503-296-5304
Toll Free Tel: 1-(866)-356-1201 |
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Billing Verification: |
Thamel.com has implemented a AVS ( Address Verification
System)
policy to protect our
customers from credit card fraud on the internet. To cut down on
unauthorized charges, all orders must contain the billing address
that is verified for the credit card. If the order does not contain
the verifiable billing address, then we must ask for further documentation.
You will need to supply us with a legible faxed copy of your
credit card (front & back), a copy of your driver's license
or passport with your name as it appears on the credit card and
your signature. Please print out the following form http://www.thamel.com/cca.htm,
fill out completely and fax back with the documentation.
We must receive the faxed documentation within 36 hours.
Otherwise, your order will be suspended and cancelled.
Fax #: 00-977-1-4784475
If you have any questions please contact our office at 00977-01-4417000,
00977-01-4416888, 10am - 5pm, Kathmandu (GMT+05:45) Monday - Friday. |
| When will my credit card be charged? |
|
Thamel.com will
attempt to secure authorization on your credit card at the point
of purchase online. If there is a problem securing this authorization
you will be notified on the spot and prompted to use another card.
If we receive verification of sufficient funds, your order will
be completed and transferred securely to Thamel.com. Your account
will be charged in 24 to 48 hours. |
| Credit Card Security: |
Our Secure Sockets
Layer (SSL) software is the industry standard and among the best
software available for secure online commerce transactions. It encrypts
all of your personal information, including credit card number,
name, and address, so that it cannot be read as the information
travels over the Internet.
Gate way provider is Verisign (industry leader). Any more questions
or concerns on security contact us at info@thamel.com. |
| RETURNS: |
| Returns will only be accepted and credit given
or money refunded if ALL of the following conditions are met: |
| 1. Items must be in original condition as shipped.
|
| 2. Notification of your intention to make a return
must be received by us within seven days of delivery of the item(s).
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| 3. Returned item(s) must be received by us within fourteen
days of the date the item was delivered. |
| 4. Customer is financially responsible
for all shipping and handling charges connected with the item, and
assumes full responsibility for its safe return. We suggest careful
packing and insurance as the minimum precaution. |
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